Delivery & Returns

Quality (Returns) Policy

We aim to provide the highest standards of quality, at all times, and we expect our deliveries to get to you in the same condition they were in when they left our premises. If any product reaches you in a spoiled condition, and we agree that it has, we will, at your request, refund the value of that product to you providing you send the product back to us for evaluation. If you wish to discuss any quality control issues please contact us on +64 9 570 4739 or email sales@alexandras.co.nz.

 
Delivery Policy

If you have been charged for any product which hasn’t been delivered, we will, at your request, either re-send that product or refund the value of the product to you. We deliver nationwide across New Zealand 5 days a week, Monday-Friday and internationally by request. You may also arrange to pick up your product from our facility in Auckland.